Featured Not resolved

I got my stuff with a big hole on my coffee table, damages and missing pieces of my day bed. We filed a claim and the answer is DENIED why ?

"No notations noted on the delivery documents" Although on the same day we called the company and ask for what we need to do, they told us to file a claim and we did but after 1 week we received the letter that all claims are denied. When first time we called the time about the claim (the day we received our stuff) they told us the process is taking like 2-3 months but i do not understand the reason why i received the response in 1 week it was obvious that they did not want to pay even if it is their fault.

Plus to reach a person in charge is a miracle in this company. He or she is never in the office.

Monetary Loss: $350.

Company wrote 0 private or public responses to the review from Dec 12, 2013.
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